WARRANTY

WHAT IS SPYDER'S WARRANTY POLICY?

Spyder offers a limited lifetime warranty on outerwear, specifically ski jackets and pants, covering defects in materials and workmanship. This warranty applies only to items purchased by the original owner from an Authorized Spyder Dealer, with valid proof of purchase. A style tag or proof of purchase is required to verify eligibility; without either, we cannot accept the item for evaluation. Coverage lasts 10 years for adult garments and 2 years for kids’ garments. Therefore, adult items manufactured before 2015 and kids’ items before 2023 are no longer eligible.

DEFINE "LIMITED LIFETIME WARRANTY"

Spyder’s Limited Lifetime Warranty covers manufacturer defects for the practical lifespan of the garment - not your lifetime. The product lifespan depends on how often it’s worn, how it's used, and how well it’s cared for. Normal wear-and-tear is not covered under this warranty.

WHAT WILL SPYDER DO WITH MY GARMENT?

Once we confirm your item is covered under warranty, Spyder will first attempt to repair it. If a repair isn’t possible, we’ll replace it with an item of equal value, at our discretion. If the issue isn’t covered, repairs can be made at the owner’s expense—with your approval before any work begins. We accept Visa, MasterCard, and American Express for non-warranty repairs. Please note: repairs are made for function, not aesthetics. We’ll do our best to match original zippers, snaps, and logos, but exact matches may not be available. Spyder does not offer garment alterations.

WHAT IS NOT COVERED UNDER SPYDER's WARRANTY?

  • This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colors and materials over time and usage
  • Pant legs slashed by your ski edges? Slap your tuner on the back and congratulate him on a sharp edge, but the cuts are not covered under our warranty
  • Certain lifestyle products are not covered under the lifetime warranty. If an item is not covered, the product page will state: "Not Available for Lifetime Warranty."
  • Goose down feather pull-through is normal and not warrantied
  • Natural UV fading of colors
  • Real or faux fur
  • Damage to water repellent coatings due to duct tape application, melting, or abrasion
  • Spyder does not warranty purchases through consumer resale sites such as Craig's List, or eBay
  • Counterfeit and Sample products

HOW DO I RETURN MY GARMENT FOR WARRANTY EVALUATION?

  1. Wash the garment. Government regulations require that all garments be cleaned before returning, or they will be returned as-is, unrepaired.

  2. Bring the garment back to the authorized Spyder dealer where the item was purchased. Remember to bring your receipt. Many dealers will return items to Spyder on your behalf, individual stores’ policies may vary.

  3. If you prefer to contact us directly, please email Customer Service department for a Return Authorization (RA) number: customerservice@spyder.com

  4. Please have your garment in hand when you call so we can help you locate the style number. Any return product that does not have a RA number will be refused.

HOW LONG DOES A WARRANTY/REPAIR ORDER TAKE?

Depending on the time of year, expect a 2-4 week turnaround. Some repairs may take longer if we have to order material or parts.

WHO PAYS FOR THE SHIPPING ON A RETURN?

Spyder will cover return shipping and cost of repair on qualifying warranty claims. Shipping to Spyder is your responsibility. Spyder recommends shipping with a service that can provide tracking information, we are not responsible for packages lost in transit to Spyder.

THE WARRANTY SMALL PRINT

  • In Europe, Spyder offers a 2-year policy and is subject to individual country's laws and regulations.
  • Within the U.S., rights under U.S. warranty laws vary state-to-state.
  • In Canada, warranty rights may vary by province

HOW SHOULD I CARE FOR MY SPYDER APPAREL?

To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. To boost waterproofness, we recommend NIKWAX Tech Wash. Use caution around heat sources, including register heaters and fireplaces. Technical fabrics can melt, and this is not covered under our warranty policy.

CAN I USE WATERPROOFING PRODUCT WHEN I WASH MY SKIWEAR?

Sure. We recommend NIKWAX TX Direct; visit NIKWAX for options and follow the package's instructions.

CAN I GET A REPLACEMENT ZIP-OFF SLEEVE (GOGGLE WIPE, BELT, HOOD, ETC) FOR MY JACKET?

Sorry, due to storage, production, and constantly progressing designs, we can't replace lost components.

FILL OUT WARRANTY FORM TO BEGIN:

 

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